Personal Value Aga Artka Personal Value Aga Artka

The First Design Tool: Learning to Truly Listen

Many of us think we are good listeners, but often what we’re really doing is waiting for our turn to respond. While the other person is talking, we’re already thinking about what we’re going to say next.

Active listening requires something different. It means being fully present in the moment and focusing entirely on what the other person is saying.

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