As Nicole Craanen reflects on her path to her business, The Biophilic Design Institute, there is clarity to how personal and professional experiences and decisions over the last 25 years have led her to this moment.

This is a conversation lead by Jenny Rebholz, founder and author of The Brand of You.

Many of us think we are good listeners, but often what we’re really doing is waiting for our turn to respond. While the other person is talking, we’re already thinking about what we’re going to say next.

Active listening requires something different. It means being fully present in the moment and focusing entirely on what the other person is saying.